
Our Policies
Welcome to our Garden Center Policies page. We offer nine acres of healthy and high quality trees and plants to bring beauty to your landscape. Listed below is information about our policies to bring you peace of mind about what is covered and how we can help.
List of Services
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Warranty on Retail Purchases:List Item 1
We offer a 50% one year shared warranty. In store credit will be given for 50% of the retail purchase price. There is only one replacement per plant. The receipt and dead plant must be presented before we will issue credit. There are no cash refunds. Exceptions: There is no warranty on the installation labor of pines, hemlocks, Norway spruce, fruit trees, dogwoods, perennials, azaleas and rhododendrons; however, credit will be given for 50% of the plant price.
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Installation:List Item 2
Our installation charge is 65% for purchases over $1,000, 70% for purchases from $500 to $1,000, or 75% for purchases under $500. We have a $100 minimum installation charge. There is an additional charge for areas outside our service area. If the installation requires a Bobcat, there is an additional charge. We offer a full one year warranty on installations, and one replacement per plant. (see exceptions above.) No warranty on sale items.
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Delivery:List Item 3
Deliveries are made on Saturdays, with the delivery fee specified at the time of purchase. We offer free delivery within our service area with a $3,000 purchase, except on larger trees. There is an extra charge for areas outside our service area.
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Coupons or Specials:
Coupons or specials are good only at point of purchase. Coupon must be presented. Installations of sale items is based on the regular retail price as listed above.
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Returns:
No Returns on B&B stock. There is a one day limit on container stock returns presented in good condition, and a 15% restocking fee will be charged. The sales receipt must be provided before we will issue credit.
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Discounted Material:
No warranty or delivery is provided for discounted plant material. Installation of sale items is based on the regular retail price as listed above.

